What is Crowdsourcing?
Crowdsourcing is the process of gaining services, ideas or content by getting contributors from a large group of people, rather than hiring employees. The word is a combination of “crowd” and “outsourcing”, with its work coming from the public. An example of crowdsourcing is crowdfunding, which is where many people contribute a small amount of money in order to reach a certain goal. This is especially used through the internet. Some advantages to crowdsourcing are access to resources, like unique skills of a variety of people, access to scale, meaning a business has access to a large amount of people, and real world data is collected. Some disadvantages of crowdsourcing are the cost of management, creating a fair marketplace, because they need to take into account the unlimited possible cases when dealing with one another, and quality control.
Papers of the War Department
I selected the Papers of the War Department to transcribe. One complaint that I had before I could even begin to transcribe was that I needed to make an account, but it took days for them to send me a temporary password so I had to wait until they did before I could begin. Once they sent me the email, it was fairly straightforward to transcribe a document. All I had to do was choose from their list of documents and then they showed me a picture of it and in a text box I typed in the words that I saw and then when I was done I clicked save.
Valuable Tool or Not?
I think crowdsourcing is a valuable tool to connect with a variety of people all over the world and can be a huge advantage when donations are needed, because if many people donate a small amount a lot of money can be raised. It is also good when a company needs fresh ideas because they can connect with people who think very differently than them. It also comes with its disadvantages because when dealing with that many people, customer service needs to be very well managed and they need to predict all the ways that things can go wrong.